Main contact - customer service 

(9am - 5pm Monday to Friday)     

  +44 (0)20 7709 9808

Postal Address

2nd Floor, Sackville House
143 - 149 Fenchurch Street
London
EC3M 6BN
United Kingdom

Further information

Journalists and the media

For media enquiries only, please contact Victoria Robinson, Head of Communications on:

  +44 (0)20 7709 4115 / +44 (0)7469 353438

  victoria.robinson@theirm.org

Customer service statement

The Institute of Risk Management is committed to providing a quality service and ensuring we deal with everyone efficiently and fairly. Our Service Standards provide a practical guide for our staff to apply at all times and across all areas of our business. We know that sometimes things go wrong and when they do, we want you to tell us. This will help us to understand how and where our services can be improved.

Making a complaint

As part of our commitment to ensuring high levels of customer service, our complaints process is there to ensure any dissatisfaction is dealt with quickly and fairly. If you are unhappy with any aspect of our service, please do contact us.

Complaints policy (PDF)

Providing feedback

We welcome feedback, whether good or bad, on all aspects of our service. Your feedback is vital to help us continuously review and improve our services. Please contact us at enquiries@theirm.org. 

Institute of Risk Management (IRM) is registered in England and Wales. Registered no. 2009507

IRM Trading Ltd. Company registered in England and Wales no. 10242347;  wholly owned subsidiary of Institute of Risk Management